From the category archives:

customer service

Economics of the Airline Industry – First Class is Not Created Equal…

August 28, 2009

Today I write to you from a first class seat aboard a Delta/Northwest flight (and seriously, this merger is less than smooth from the consumers end) which along with an article in today’s Wall Street Journal by Karen Blumenthal, “How I Got Burned by Beanie Babies” prompted me to think about “luxury” items and the [...]

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What NOT to learn from Southwest Airlines

March 20, 2009

I have read numerous articles about how great Southwest Airlines is. There are a ton of Tweets with fans raving. And I would have to say that a year or so ago I was at least respectful of the then lowcost airline, even though I only fly them to Vegas and LA. (You guys all [...]

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Responsible Consumer Gets Slap In The Face By Credit Card Companies

November 19, 2008

As I pack my bags and get ready to head off to get married aboard the Navigator of the Seas,  I am increasingly excited about the ocean, the relaxation, of course the marriage, and oh, the shopping that awaits me!  During this elation yesterday I opened my mail and got a disheartening notice from one [...]

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