The Order of Operations in Social Media

by Amanda Vega on July 13, 2010

Do you remember when you were in elementary school and they taught you the order of operations to do math? I am still amazed how wonderful little memorization techniques like this still stick in our old brains. (“Please Excuse My Dear Aunt Sally” for those of you that are coming up blank stands for: parenthesis, exponentials, multiplication, division, addition, and subtraction.) Well, today I, Amanda Vega, was asked if there was an order of operations in social media. Giving it some thought, I came up with the following based on what I personally do on a daily basis.

Never Ever Forget To Chat Loyally

N = news: The first thing you should do in the morning is consume some news. Whether you watch TV while getting ready, or breeze through a printed newspaper, you can only become a better conversationalist (and more interesting person overall) if you know something about the current world around you. Intake some news, even if it’s just a clip or two from your favorite celebrity gossip site.

E = email: Let’s face it, you have to read your email. In your email, you are beginning your social interaction for the day. You are actively communicating in a two way format. Remember that news you read? Well, go ahead and shoot a note to an editor or producer to round that out for the day. (This will be easy for those of us that have RSS sent to email with some topics we actively participate in.) Your email likely contains some interesting newsletters, updates, and the like that give you fodder for the day, even if it’s generating a casual “OMG my day is looking horrible” tweet.

F = facebook (or social network of choice:) It’s wise to check in on Facebook in the AM in order to send some “happy birthday” love to your friends and those you want to build a deeper connection with. It’s also a good way to see what’s going on in other people’s lives (especially those in earlier time zones) so you can interact in an authentic way and build deeper connections.

T = twitter: It’s a good idea to do a quick check on Twitter in the morning to see what is going on in your circle of influence. A “good morning” isn’t necessary, but just so you know, in some European countries they find it rude not to bid your followers and good morning and goodnight. This will also give you a quick glance of any trending topics and may just give you some good fodder to share when you return your morning calls, etc.

C = comment marketing: This is the part of social media that most miss. (And the part that companies tend to pay us to manage for them.) Set up RSS feeds, or pick some favorite sites (news, blogs, thought leaders, etc.) and actually participate in the conversation. Leave your comments. Don’t steal the thunder of the author. And be social. If you have something to say, speak up.

L = linkedIn: I think it’s a good idea to check in (at some point during the day) at least once on LinkedIn. You should pay attention to any updates from those in your network, answer some questions (without pushing your wares too heavily,) and see if you maybe have a new connection to chat with.

So there you go. Not an exact science (or math,) but a good way to manage what seems to be a deluge of social interaction required on top of phone calls, blogposts, and text messages. Oh, and don’t forget: you also use your location based services (Gowalla, 4Square) and tweet on the fly all day long when you are stuck in a line, stuck in traffic, or stuck listening to something that is boring…Best of luck!

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This week I attend the Networking Phoenix signature event that happens quarterly. Well executed, and full of bodies (certainly well over the 800 that had RSVP’d online) I have to say a kudos to Gelie for her hard work and making her concept come to life over the last year.  Of course, like any other Valley networking event I ran into more realtors and MLM people than others (I think they are drawn to my perfume,) but did meet up with some potential partners which made it worth the hour I invested. During my troll through the sea of people I had a very interesting encounter with an MLM seller.

Amanda Vega: Hi, great to meet you.  What do you do?
Her: I am helping people find their path to millions. Here’s a brochure (shove at me.) Hope to see you there. What do you do?
AV: I run a international social media and PR firm.
Her: Oh! Social Media! I’m actually starting a social media company next week!
AV: Of COURSE you are. Everyone is these days..
Her: Well, there’s enough business for everyone. My friends lost their jobs and started a social media company and they are doing really well, so I figured it can’t be that hard, so I’m setting up Twitter and stuff this weekend and launching next week.
AV: Ugh. (And yes, an open look of disdain – I have no filter) Well, best of luck to you. Yes, there are enough clients for everyone. Actually, given the lack of understanding of the different levels of social engagement, you will likely have 10 clients by Friday if  you price it at like $500 a month.

Don’t get me wrong, I’m all about entrepreneurship.  And I do agree that there is plenty of work at all levels in the field. What bothers me is seeing the same blurring of lines and lack of understanding of how much actual knowledge and thought goes into running a legitimate business, and truly managing social media properly for clients. The same thing happened in the early days of web design after the world finally caught on that the internet was indeed valuable, and it also happened to the SEO experts out there in the past 7 years. Everyday we see ads and hear radio commercials about how “we can manage your social media for $200/month…” that make us all cringe. While these companies likely provide some value at the very initial stages of social media, they certainly don’t have the concept of the complexity of real social interaction that leads to real business results.

What many miss is the fact that thoughtful communication and interaction tied to a brand takes a TON of hours and planning and messaging. Those of us in the space that take social to the next level have intricate methodologies and workflow systems that require a ton of investment both monetarily and in human capital. It’s not as easy as setting up profiles and putting them on auto-pilot. True social interaction on a daily basis is intense and eats a ton of hours – thus driving costs to an appropriate (though still too low in my opinion when compared to traditional media) mark. Not to mention, running a company in and of itself in the true fashion requires time, money, and those blasted taxes.

So to all of my brethren social media competitors, friends, colleagues, and partners who like us are hammering away for clients in deep messaging, REAL way – shout out about your frustration of the “anyone can set up a social media company” and share your stories. I know you have them….

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